Terms & Conditions

Last updated: April 2026

General Terms

• All jewelry pieces are crafted with attention to detail; slight variations may occur.
• Product colors may vary slightly due to lighting and screen differences.
• Prices are subject to change without prior notice.

Orders & Payments

• Orders are confirmed only after full/partial payment is received.
• Custom or made-to-order pieces require advance payment and are non-refundable.
• We reserve the right to cancel orders due to stock or pricing errors.

Shipping & Delivery

• Delivery timelines may vary depending on location and product availability.
• Delays caused by courier services are not our responsibility.
• Customers must provide accurate shipping details.

Returns & Exchanges

• We offer exchanges or store credit within 14 days of delivery.
• Items must be unworn, in original packaging, with tags intact.
• For hygiene reasons, earrings are final sale and not eligible for exchange.
• Return shipping is the customer's responsibility, unless the item arrived damaged or defective.
• If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery for a full refund or replacement, and we'll cover return shipping.
• Custom or made-to-order pieces remain non-refundable, as stated above.
• Refunds are not offered; approved returns are issued as store credit or exchange only.

Product Care

• Avoid contact with water, perfumes, and chemicals.
• Store jewelry in a dry, airtight container.
• Tarnishing or wear due to improper care is not covered.

Liability

• We are not responsible for allergic reactions; customers should review material details before purchase.
• Lost or stolen items after delivery are not our responsibility.

Privacy

• Customer information is kept confidential and used only for order processing.

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For any questions, reach us at contact@shopambi.ca